Shopping Information
All of the thangkas at our website are hand painted by local artists we support.
The thangka painting are packed as a scroll with very safe and secure packaging.
All of our products are 100% authentic and handmade. Taking from Thangka Paintings, Tibetan Jewelry to Gawu thangkas, they are all authentic handicrafts made by professional Artisans in our studio.
Our mission is to support Tibetan and Nepalese artisans and continue to find a market for their handcrafted goods. We work with Tibetan and Nepalese artisans who have been involved in creating traditional items for generations. Our goal is to ensure that these traditional crafts remain viable in the 21st century and beyond by continuing to find markets for these traditional goods and also supporting the local artisans fairly in doing so.
Our store and art school is located in both Boudhanath, Kathamndu Valley, Nepal and Free Tibet area. We ship Thangkas from there.
Our office is located in Hereford, UK.
Because the majority of our items are handmade in Tibet area and Nepal, there may be small discrepancies in the appearance of each item. If you are highly dissatisfied with your item, you may return it or exchange it for another item. Shipping is included in your return!
Payment Information
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Order & Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please put any notes you may have about your order in the NOTES field in your shopping cart.
Shipping is calculated at the checkout screen before you pay.
Our orders will be processed within 24 hours. The prayer beads,malas and gawu are shipped from the United States and arrive in about 3-5 working days. As for thangkas, since there are no direct flights, in order to deliver to you as soon as possible, we transfer from Nepal to Hong Kong, and then our partners DHL or UPS will deliver it to you, which usually takes 5-8 working days. If you choose to frame the thangka, this process usually takes 3-5 working days.