Shipping policy
IS SHIPPING FREE?
Shipping is free when the order is over 80$.
NOTED: Our delivery will take 3-6 business days. Usually we ship your order and provide the tracking number within 48 hour. If you choose to frame your thangka, this will take an additional 3-5 working days.
Shipping Carriers:
We use UPS ,USPS,DHL for reliable delivery.
WILL I BE CHARGE FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Lost or Damaged Items
In the event that your item is misplaced or suffers damage during transit, we're here to help. Reach out promptly to our customer service team at info@onethangka.com. Following your report, we'll kick off a claim procedure and present you with a form from our shipping service for you to fill out. After handling this, you can choose to either have the items re-sent (if they're still in stock) at no extra charge, or receive a full refund for your purchase.